An explanation of situations in which certificates are not generated and the conditions that need to be met to generate a certificate.

You can find a Download certificate button to generate a(nother) certificate for a session in the past by going to Analyze > Results > More actions > View details > Download certificate in your Exam dashboard.

Download certificate button

To make sure the Download certificate button appears in the Results section of your Exam, two conditions must be met:

The status of the certificate settings at the time of the session.
The status of the certificate settings at the time of checking the statistics.

To generate a certificate all conditions below must be met:

A certificate is assigned to at least one Grading category.
Generate certificate is selected on the Certification tab.
A participant scores the minimum percentage of at least one grading category the certificate is assigned to (e.g. 70%).
The participant submits his answers and completes the Exam.

If all conditions listed above are met, the certificate can be downloaded by the participant on the results page of their Exam, and by you as an admin in the dashboard. An explanation of situations in which a certificate was (not) generated can be found below.

Why is the certificate not being generated?

The status of the certificate settings at the time the session was completed

It can be:

0  >  At the time of the session, there was no certificate set up to be earned.
1   >  At the time of the session, there was a certificate set up, but it was not earned.
2  >  At the time of the session, there was a certificate set up, and it was earned.

The status of the certificate settings now

It can be:

A   >  There is a certificate set up to be earned.
B   >  There is no certificate set up to be earned.

Generating a download certificate button

0  +  A  >  No certificate button.
0  +  B  >  No certificate button.

1  +  A  >  No certificate button (an X will appear in the Results section to indicate that the participant was not awarded a certificate).
1  +  B  >  No certificate button.

2  +  A  >  Certificate button (a check mark will appear in the Analyze section to indicate that the participant was awarded a certificate).
2  +  B  >  No certificate button.

It is possible to resend an Exam certificate to a participant, you can read more about that here
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