This article is also available in:
Sometimes we need temporarily access your account to investigate and resolve the questions or issues that you raise. Due to GDPR compliance policies, Easy LMS employees can't connect to your account without your explicit permission. Therefore, you need to grant us access to your account. In this article, we explain how to give Easy LMS employees temporary access to your Easy LMS account.

Go to your Dashboard> My account> Profile.
Enter your current password and enable Give Easy LMS access to your account for 7 days.
Save.
The change has been made. You can inform the support team that Easy LMS employees can access your account to identify the issue.



This setting lasts for seven days, after which Easy LMS employees will no longer have access to your account. You will need to reactive this setting if you want us to re-access your account.
Was this article helpful?
Cancel
Thank you!