This article is also available in:
You can white-label all participant emails by setting up a custom email server.

With Easy LMS you can choose to have us send your participant emails, or white-label them and use your own email address and server. This feature is available with the Business Owl plan and above.

White-labeling is useful for employee training, for example. It can happen that our emails get blocked by corporate servers, or your participants see our emails as phishing. This can lead to a low opening rate. This feature solves these issues!

Which emails are affected?

Participant emails such as:

Forgot password

It's the address the email is sent from that can be customized.

Whether you use the custom email server option or not, the name of the email sender, and the reply to address of the email, will be as defined in the individual email templates (the account name and email address will be used by default if the template fields are empty).
Where can I view my settings?

You can manage your settings in your dashboard by going to My account > Email server

Using the Easy LMS email server is the default setting.

What do I need to do to use a custom email server?

Select the Custom SMTP server option. Enter the details in the required fields, and hit Save:

When your settings have been successfully saved, and your server is connected, you will see a flash message confirming the connection.  

Participant emails will then trace back to the SMTP server you've entered the details for!

Your SMTP server must support TLS encryption in order to establish a connection.
Even if you set up your own email server the rate limits still apply.

Setup problems

If you are unable to connect to your mail server you will get a message in red. Please check whether:

SMTP server host is filled in correctly.
SMTP server port is filled in correctly.
Your SMTP server supports TLS.
SMTP server port is open and not blocked (e.g. firewall).
The SSL certificate of your server is valid (Easy LMS cannot connect to servers without this certificate, because it only accepts secure connections).
The SSL certificate was issued by a trusted issuer.
Was this article helpful?
Thank you!